Terms and Conditions

TERMS AND CONDITIONS

Disclaimer 

This web site is owned and operated by Third Side Ltd (VAT number: 155 0784 06) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Third Side Ltd

67 Commercial Road

Bournemouth

BH2 5LR

Phone: 01202 314588
Outside UK: +44 1202 314588


Email: admin@thirdside.co.uk


Opening hours - Monday - Friday - 10am - 6pm / Saturday 10am - 6pm / Sunday - 12pm-4pm

Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

To transfer money directly into our bank account please use the following details:Third Side Ltd

Sort Code 08-92-99
Account No. 69561218
Co-Operative Bank


Please use your order number as a reference when transferring money.Please note that when paying for goods by Bank Transfer, we'll send out your goods as soon as the Bank Transfer appears in our account. This can take up to 3 working days in some cases.

For orders placed and delivered in the UK we are also able to accept Postal Orders. These should be made payable to Third Side Ltd and should be sent to:

Third Side Ltd

67 Commercial Road

Bournemouth

BH2 5RT

You items will be shipped upon receipt of the postal order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Standard Shipping - FREE

Recorded Delivery - £2.95

Next Day Delivery - £7.50

Saturday Next Day Delivery - £10.00

Delivery Schedule 

We will always try to dispatch your order right away. We will normally send your order to you in 1-3 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

We do not deliver to PO Boxes
We do not deliver to any address other than the billing address.

Should the required item be unavailable for any reason, customers will be informed within 2 business days.
Business days are defined as Monday to Friday (excluding Bank Holidays).


You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges 

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee 

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us 

This web site is owned and operated by Thirdside who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Third Side Ltd

67 Commercial Road

Bournemouth

BH2 5RT

Phone: 01202 314588

Email:admin@thirdside.co.uk

Opening hours - Monday - Friday - 10am - 6pm / Saturday 10am - 6pm / Sunday - 12pm-4pm

Returns Policy 

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.